Refund & Returns Policy

Effective Date: 20 March 2026
Applicable Region: United Kingdom

At Bookezo, we are committed to providing a reliable and transparent service. Please review our Refund & Returns Policy below.

Return Eligibility

You may request a return within 14 calendar days from the date your order is delivered.

To be eligible for a return:
• Items must be unused and in their original condition
• Original packaging must be intact
• The return request must be approved before sending the item back

Returns sent without prior approval may not be accepted.

This policy applies to orders delivered within the United Kingdom only.

How to Request a Return

To request a return, please contact us at:
contact@bookezo.shop

Please include:
• Your order number
• Reason for the return
• Photos (required if the item is damaged or incorrect)

Once approved, we will provide return instructions.

Return Shipping Costs

Damaged, defective, or incorrect items:
We cover the return shipping costs.

Change of mind or incorrect order placed by the customer:
Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service for all returns.

Non-Returnable Items

The following items are not eligible for return:
• Gift cards
• Items marked as final sale
• Items that have been used or damaged after delivery
• Items clearly marked as non-returnable at checkout

Exchanges

We offer exchanges only for items that are damaged, defective, or incorrect.

For all other cases, please return the item (if eligible) and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:
• Order number
• Description of the issue
• Clear photos of the item and packaging

We will review your request and arrange a replacement or full refund where applicable.

Refund Processing

Approved refunds are issued to the original payment method.

• Refunds are processed within 5–10 business days after the returned item is received and approved
• Processing times may vary depending on your bank or payment provider
• No restocking fees apply

Refunds may be refused if:
• The item does not meet return eligibility conditions
• The item is returned used, damaged, or incomplete

Contact Information

Bookezo
Pelham Court, Maidenhead, SL6 6AB
United Kingdom

Email: contact@bookezo.shop
Phone: +44 845 555 1234
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK time)

Policy Updates

This policy may be updated from time to time.
The version published on our website at the time of purchase applies to your order.